Patient Relations – Compliments, Concerns and Complaints
NHS North Yorkshire Clinical Commissioning Group (CCG) is currently diverting resources away from normal compliance work in response to the COVID-19 (coronavirus) pandemic. As a result, our normal complaints process is paused, with only complaints about safeguarding and patient safety addressed during this time. Please note, whilst we will continue to deliver our statutory duties as a public sector organisation, you may experience some delays receiving any information you have requested. We apologise for any inconvenience this may cause and would be grateful for your patience and understanding during these difficult times.
Your experience of NHS services
We welcome your feedback on local NHS services, positive or negative, as this helps us to improve services for patients.
We need to know if you, your relative or someone you care for, has not received a good service. Please be assured that raising a concern or complaint will not affect your care or treatment in any way.
If you are unhappy with the treatment or service you have received from NHS services, you have the right to make a complaint, have it looked into and receive a response. You can also raise your concerns immediately by speaking with the staff involved.
If you’re really pleased with one of the services we commission, please send us your compliment and we will pass it on. Or, if you wish to raise a concern or make a complaint, please let us know by contacting us by phone, letter or email.
Phone: 01609 767607
Address: NHS North Yorkshire Clinical Commissioning Group, 1 Grimbald Crag Court, St James Business Park, Knaresborough, HG5 8QB
Please note: an updated Complaints Policy for NHS North Yorkshire CCG will be uploaded here soon ...